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FREQUENTLY ASKED QUESTIONS

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Have you got a question that needs answering, well you're in the right place. Whether it's a delivery issue, returns, contact details, whatever you want - it's all covered below. If you can't find a answer to your question send us a email. sales@carpaintwarehouse.co.uk

 

My order isn't here yet & where is it?

  • Right, you've got a delayed delivery. Here's what we suggest. First track your parcel, using our couriers website here. If for some reason you have no tracking information, then contact our customer services team on sales@carpaintwarehouse.co.uk or call us on 01173 009 058  and we will get on the case for and find where your item/s have got!

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I don't like e-commerce sites because there is never anyone I can talk to?

  • Fair enough, well at Car Paint Warehouse we can do chat as well. Whether it's for technical assistance, advice, product issues, account queries or anything else. Our telephone support team are available 8.30-5.00, Monday to Friday to help. If you need them, give us a call 01173 009 058.

 

I've got my order and there is a product missing?

  • Ok, one of two things could have happened here. The first one is one or more of your products might be on backorder. If you haven't already, check your email, our customer services team will let you know if there is a slight delay with any items on your order. They can also update you how long it will be till you get it. If there is no email there, get in touch with us and we'll see if it was accidently missed off your order.

 

One of the products I've ordered is faulty what do I do ?

 

My country isn't listed on your delivery page, but I still want to place an order?

  • We're working on this one. We want to eventually offer delivery worldwide through our website but we need to make some adjustments. In the meantime, contact us via email on sales@carpaintwarehouse.co.uk and we'll arrange a quote for you.

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I love a deal, have you got any discount codes I could use or any bulk deals?

  • DISCOUNT CODES - We are always running discount codes on our home page and via our newsletters (bottom of any screen) we email out,​

  • BULK DEALS - We have a dedicated team to offer you the best possible prices on bulk deals. You can earn money off purchases, social media sharing, recommending a friend & even writing product reviews on things you've enjoyed using! Get in touch to discuss. Alternatively join our newsletter (bottom of any screen) or follow our social pages so you can stay up to date with any special promo's we have running.

 

I'm in a car club and I want me and all my members to get a good deal from you?

  • We have a whole list of options so that you and your club can always maintain a discounted rate. If your club has over 100 members and you want to talk more, contact sales@carpaintwarehouse.co.uk

 

Can we become a Car Paint Warehouse affiliate?

 

I run a car forum/page/event & want to sort out a deal for my members/and or attend my event?

  • We have a whole list of options so that you and your club can always maintain a discounted rate. If your club has over 100 members and you want to talk more, contact sales@carpaintwarehouse.co.uk

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